Frequently Asked Questions


  • How do I get a price?
  • Do I need to sign up to get an instant price?
  • How do I book the delivery?
  • How much is the initial deposit?
  • What happens after I have booked my delivery?
  • Who do I pay the remainder amount to?
  • Are all the transport partners insured?
  • What is your cancellation policy?
  • How can I track my job?
  • Will I get a refund if my job isn't completed?
  • Is there any other alternative if I am not happy with the instant price?
  • When will I be assigned a transporter?
  • What is the difference between the Furniture category and Man & Van?
  • How do I make changes to my booking?
  • My pickup or drop off is in Congestion or ULEZ, does this mean I pay more on the day?
  • Is it a door to door service?

To get an instant price, please enter the pickup and drop off post code. Then select the category under 'What are you moving?'. Finally click on 'Get Instant Price' to see the calendar to select a date which best suits you.

No, you do not need to sign up to get a price or even book. Just enter the required details and get a price instantly.

Once you confirm the date required, just click on 'book now' which will take you to the next page to confirm your booking. Fill all the necessary details and pay either the initial deposit or full payment to book your job.

The initial deposit for any given job is 25% of the total. You can pay that securely online or over the phone.

Once you have booked, a transporter will be assigned to your delivery. You will receive details of your assigned transporter. You will then be contacted by the transporter prior to your move to confirm the finer details.

If you have only paid the initial deposit, the outstanding balance can be paid directly to the transporter upon completion of the job. The amount can be be given in cash, bank transfer to our transport partner or paid via a secure payment link.

We ensure all transport partners are vetted and make sure their insurance documents are up-to-date. Our transport partners are professional and adhere to the LoadX guidelines.

You can cancel upto 24 hours before your selected time to receive a full refund. Any cancellation less than 24 hours will mean your initial deposit is forfeited.

Once you have paid, you will receive login details which will give you access to your dashboard. On the dashboard you will be able to access all the information about your job.

If your job is not completed due to no fault of your own, you will receive a full refund or offered an alternative date to complete the job.

We offer the best prices in the market, you can call our customer support team if you find a verified price which we will be able to match/ beat.

In most cases you are assigned a transporter within 20 mins of booking your job. If the job is for a future date then you may be assigned a driver closer to the time.

We recommend using the Man & Van category if you require a full van to be hired, this means the items are only restricted to the space. If you want to move a few specific items then we recommend choosing the Furniture & General items category.

Give us a call on 020 8057 0111 and we'll be happy to make changes to your booking for you.

Congestion & ULEZ are already factored in the price so you won't have to pay any extra for these.

If you are comfortable with the driver entering the property to pick up and drop off the items we can offer this otherwise we can offer a full door-to-door service.

  • Can I accompany the driver to the drop off?
  • Can I book a round trip or multiple stops?
  • Does my price include VAT?
  • Do you provide a dismantling & assembly service?
  • I want my item bubble wrapped, do you offer this?
  • I need my items packed in boxes, can you do this?
  • How many people will you send for my job?
  • Are my Furniture & General Items insured?
  • Do you offer van hire only without driver?
  • Will my item(s) be moved safely?
  • Do I need to be present on the day?
  • How do I get the best price?
  • My car doesn't start, can you still move it?
  • Will you tow my vehicle?
  • There is an issue with my vehicle, do I mention it in special instructions?

During the pandemic LoadX do not advise this, however it is at the discretion of the driver.

Yes, please call or email us in order to assist you.

Yes, you can contact us for a VAT invoice.

Yes we do subject to availability, there is an additional charge of £20 per item.

Yes we do offer this service, there is an additional charge of £10 per item.

We do not offer a packing in boxes service neither can we provide boxes for your move.

As standard we always send the driver who will assist you with your move. You can select an additional helper on the price page.

Yes, goods are covered up to £50,000 value.

No, our service is for a man & a van.

Yes, the transporters will use the required equipment if applicable to ensure a smooth transition of your goods.

You do not have to personally be present on the day of your move but the transporter will need a friend or family member who has to be over the age of 18 to let them into the pickup, via and destination addresses.

Choose the best price option on our calendar and keep a flexible time slot.

Yes we can, if your car is non operational (a non runner) simply check the box after selecting your vehicle so the transporter is aware.

No, we will never tow your vehicle, it will always be transported, never towed/driven.

Please call us if your vehicle is in the police compound, you have lost the key or if any of the wheels are jammed as this can incur extra fees.

To get an instant price, please enter the pickup and drop off post code. Then select the category under 'What are you moving?'. Finally click on 'Get Instant Price' to see the calendar to select a date which best suits you.

No, you do not need to sign up to get a price or even book. Just enter the required details and get a price instantly.

Once you confirm the date required, just click on 'book now' which will take you to the next page to confirm your booking. Fill all the necessary details and pay either the initial deposit or full payment to book your job.

The initial deposit for any given job is 25% of the total. You can pay that securely online or over the phone.

Once you have booked, a transporter will be assigned to your delivery. You will receive details of your assigned transporter. You will then be contacted by the transporter prior to your move to confirm the finer details.

If you have only paid the initial deposit, the outstanding balance can be paid directly to the transporter upon completion of the job. The amount can be be given in cash, bank transfer to our transport partner or paid via a secure payment link.

We ensure all transport partners are vetted and make sure their insurance documents are up-to-date. Our transport partners are professional and adhere to the LoadX guidelines.

You can cancel upto 24 hours before your selected time to receive a full refund. Any cancellation less than 24 hours will mean your initial deposit is forfeited.

Once you have paid, you will receive login details which will give you access to your dashboard. On the dashboard you will be able to access all the information about your job.

If your job is not completed due to no fault of your own, you will receive a full refund or offered an alternative date to complete the job.

We offer the best prices in the market, you can call our customer support team if you find a verified price which we will be able to match/ beat.

In most cases you are assigned a transporter within 20 mins of booking your job. If the job is for a future date then you may be assigned a driver closer to the time.

We recommend using the Man & Van category if you require a full van to be hired, this means the items are only restricted to the space. If you want to move a few specific items then we recommend choosing the Furniture & General items category.

Give us a call on 020 8057 0111 and we'll be happy to make changes to your booking for you.

Congestion & ULEZ are already factored in the price so you won't have to pay any extra for these.

If you are comfortable with the driver entering the property to pick up and drop off the items we can offer this otherwise we can offer a full door-to-door service.

During the pandemic LoadX do not advise this, however it is at the discretion of the driver.

Yes, please call or email us in order to assist you.

Yes, you can contact us for a VAT invoice.

Yes we do subject to availability, there is an additional charge of £20 per item.

Yes we do offer this service, there is an additional charge of £10 per item.

We do not offer a packing in boxes service neither can we provide boxes for your move.

As standard we always send the driver who will assist you with your move. You can select an additional helper on the price page.

Yes, goods are covered up to £50,000 value.

No, our service is for a man & a van.

Yes, the transporters will use the required equipment if applicable to ensure a smooth transition of your goods.

You do not have to personally be present on the day of your move but the transporter will need a friend or family member who has to be over the age of 18 to let them into the pickup, via and destination addresses.

Choose the best price option on our calendar and keep a flexible time slot.

Yes we can, if your car is non operational (a non runner) simply check the box after selecting your vehicle so the transporter is aware.

No, we will never tow your vehicle, it will always be transported, never towed/driven.

Please call us if your vehicle is in the police compound, you have lost the key or if any of the wheels are jammed as this can incur extra fees.